Support
Something not working, or a question we haven’t answered? Write to us. A person reads every message.
Emailsupport@hellotiden.com
It helps to include your iPhone model, iOS version and what you were doing when it happened.
Billing and refunds
Tiden is paid through your Apple Account, so Apple handles payments and refunds. In the EU you can cancel a purchase within 14 days, and ask for any refund, at reportaproblem.apple.com. To cancel the subscription: iPhone Settings, under your name, Subscriptions, or in Tiden, Settings, Plan. Deleting the app or your account doesn’t cancel it.
Removing Tiden
To stop all blocking, delete your rules in Tiden or turn off Screen Time access for Tiden in iPhone Settings, Screen Time. To delete your account and its data, open Tiden, then Settings, Delete Account. Deleting your account doesn’t cancel your subscription: cancel it in iPhone Settings, under your name, Subscriptions.
Common questions
Is Tiden free?
No, and we say so first: 7 days free on the yearly plan, then 29,99 € a year. Or 4,99 € a month. No ads and no surprise paywall after a long quiz.
Does the camera record me?
Only on your iPhone, and only briefly. Tiden counts there and sends no image to us. At the end it shows a short clip of your reps; if you don’t save or share it, it’s deleted.
What if I can’t do squats right now?
Choose push-ups, change your number, or wait instead. The first wait of the day is 5 seconds, and each one after is longer.
Can I get around it?
Not easily, by design. Changing a rule costs as much as a break, and Deep Focus can’t be left until it ends. For real emergencies there’s one pass a week.
How do I cancel?
In iPhone Settings, under your name, Subscriptions. In Tiden, Settings, Plan opens the same page. Tiden keeps working to the end of the period you’ve paid for, and your rules are kept if you come back. Deleting the app doesn’t cancel the subscription.
Which iPhones does it work on?
iPhones with iOS 18 or later. Tiden uses Apple’s Screen Time, so it needs your permission once, at the start.
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