These terms are the agreement between you and Eriquity Oy when you use Tiden. Nothing in them limits your rights under consumer law.
Who we are
Eriquity Oy, business ID 3388806-9, Speranskintie 3 B 8, 00150 Helsinki, Finland. Email support@hellotiden.com, phone +358 44 090 5977. A person answers.
The app
Tiden rests the apps you choose, using Apple's Screen Time. To open a resting app, you do squats or push-ups counted by the camera, or wait. Some modes, such as Deep Focus, can't be ended early: that's their point. Don't rest apps you may need for your health, safety or work.
You need an iPhone with iOS 18 or later, Screen Time permission, and the camera only for exercise. Blocking depends on iOS, so an iOS update can affect it; tell us if something doesn't work. Keep the app and iOS up to date.
You must be 13 or older. If you're under 18, ask a parent before you subscribe.
Subscription and free trial
- Tiden is a monthly or yearly subscription, sold by Apple through your Apple Account under Apple's terms.
- The price is shown in the app and on Apple's purchase screen before you confirm. It includes VAT and can differ by country.
- New subscribers to the yearly plan get 7 days free. Cancel at least 24 hours before the trial ends and you pay nothing; otherwise it becomes a paid yearly subscription. If you turn on the trial reminder, the app reminds you before it ends, with the price.
- The subscription renews automatically until you cancel, at least 24 hours before the period ends.
- A price change never affects a period you've paid for. Apple tells you before a higher price applies and, where required, asks you to agree.
- When the subscription ends, blocking pauses. Your rules and history are kept.
Cancelling and refunds
- Cancel in iPhone Settings, under your name, Subscriptions. In Tiden, Settings, Plan opens the same page. The app keeps working until the end of the period you've paid for.
- Deleting the app or your account doesn't cancel your subscription.
- In the EU and EEA you can cancel a purchase within 14 days. Apple handles this, and refunds, at reportaproblem.apple.com.
- If Tiden doesn't work as described, we fix it free of charge. If we can't, you can get a price reduction or end the subscription and get back what you paid for the time it didn't work.
Friend codes
A new account that redeems a friend's code gets free time, and the friend who shared it can earn more, as shown in the app. Free time never runs on top of a subscription you pay for: you can redeem a code only when you aren't paying (no subscription, a free trial, or one that has ended), and a reward you earn while paying starts when your paid subscription ends. Free time doesn't stop a trial or subscription from renewing; cancel it in iPhone Settings if you don't want Apple to bill you. One reward per Apple Account; no fake accounts and no selling codes. Free time has no cash value.
Your content and conduct
Your username, photo and rule names stay yours; you let us store and show them as described in our privacy policy, only to run Tiden.
We have no tolerance for objectionable content or abusive users. Don't use a name or photo that is someone else's, offensive or unlawful; don't harass anyone; don't misuse our servers or other people's data.
Report anyone in the app or at support@hellotiden.com; anyone may report illegal content there. We review every report ourselves, usually within 7 days, and sooner if something is illegal or unsafe; we don't use automated moderation. We may remove a name or photo, limit friends and boards, or close an account, in proportion to what happened, and tell you why. You can ask us to look again.
Your account
Delete your account at any time: Settings, Delete Account. We delete accounts that aren't opened for 13 months, or 24 months with Sign in with Apple. If we close your account for a reason that isn't your fault, we refund the unused part of what you've paid.
Exercise
Do squats and push-ups only if your health allows; ask a doctor first if you have an injury or condition, or are pregnant. Make space, use a steady floor, and stop if anything hurts. Tiden counts reps; it isn't medical advice. Wherever it offers exercise, you can wait instead.
Changes
We update Tiden to keep it working, secure and better. If a change makes it clearly worse for you, or we change these terms in a way that matters, we tell you in the app at least 30 days before. You can then cancel and get back the unused part of what you've paid. If we stop offering Tiden, we tell you 30 days before and refund the unused part.
Responsibility
We're responsible for Tiden as these terms and consumer law say. Missing something while an app rests the way you set it up isn't a fault. We aren't liable for things outside our reasonable control, such as an Apple outage, and pay for indirect loss only if we caused it through negligence. Nothing here limits our liability for injury caused by negligence, for intent or gross negligence, or your mandatory consumer rights.
Apple
These terms are between you and us, not Apple. We, not Apple, are responsible for Tiden, its support and any claims about it. If it fails a warranty, you can tell Apple, which may refund its price; Apple has no other warranty duty. You may use Tiden on Apple devices you own or control, as Apple's Usage Rules allow. You confirm you're not in a country under a US embargo or on a US list of restricted parties. Apple and its subsidiaries can enforce these terms as third-party beneficiaries.
Law and disputes
Finnish law applies, and you keep the mandatory consumer law of the country where you live. Write to us first. If we can't agree, you can go to the Finnish Consumer Disputes Board (kuluttajariita.fi); in Finland, contact the Consumer Advisory Services first (kkv.fi); elsewhere in the EU, the European Consumer Centre in your country can help. You can also go to court in Finland or where you live.